Updated August 3, 2022
- Personal Information We Collect
Information you provide to us
Personal information you provide to us through the Service or otherwise includes the following:
• Business and personal contact information, such as your first and last
name, email and mailing addresses, physical address (if different from
your mailing address), addresses of vacation rental properties you
operate, phone number, and, if applicable, your professional title and
• Content you choose to upload to the Service, such as text, images, audio,
video, and documentation you upload to the Service, which may include
personal information to the extent you upload materials containing
personal information, along with the metadata associated with the files
• Profile information, such as your username and password that you may
set to establish an online account with us.
• Registration information, such as information that may be related to a
service or an account you register for.
• Feedback or correspondence, such as information you provide when you
contact us with questions, feedback, or otherwise correspond with us
• Demographic Information, such as your city, state, country of residence,
postal code, and age.
• Financial information, such as your stated income, historical values of
properties you have purchased, current values of identified properties
you have purchased, mortgage balance and payment information,
economic standing, financial account numbers and balances, and
payment card information.
• Government-issued identification numbers, such as a national
identification number (e.g., Social Security Number, tax identification
number, passport number), state or local identification number (e.g.,
driver’s license of state ID number), and an image of the relevant
• Transaction information, such as information about payments to and
from you, information about payments from guests, bank accounts used
for specific transactions, transaction history, including transaction dates
and transaction amounts, and details of services you have purchased
from us or other parties through our Service.
• Usage information, such as information about how you use the Service
and interact with us or other users through our Service. Usage
information can include, without limitation, information associated with
content or information you upload to the Service or otherwise submit to
us, as well as information you provide when you use any interactive
features of the Service.
• Marketing information, such as your preferences for receiving
communications from us, and details about how you engage with our
• Other information that we may collect which is not specifically listed
otherwise disclosed at the time of collection.
Information we obtain from social media platforms
We may maintain pages for our company on social media platforms, such as Facebook,
LinkedIn, Twitter, Google, YouTube, Instagram, and other third-party platforms. When you visit
to your interactions and their collection, use and processing of your personal information. You
or the platforms may provide us with information through the platform, and we will treat such
If you choose to login to the Service via a third-party platform or social media network, we may
collect information from that platform or network. For example, this information may include
your Facebook username, user ID, demographic information, and groups and networks to
which you belong (e.g., school, workplace), or information related to your Google account if
you use Google’s single sign on (SSO) feature (more information on Google’s SSO feature is
provided below). You can read more about your privacy choices in the “Third party platforms or
social media networks” portion of the “Your Choices” section.
Information we obtain from other third parties
We may receive personal information about you from third-party sources. For example, Hosts
may refer you to us, such as if you have expressed interest to them in learning specifically about
our products or services, or the types of products or services we offer, or a business partner
may share your contact information with us if you have expressed interest in learning
specifically about our products or services, or the types of products or services we offer. We
may obtain your personal information from other third parties, such as marketing partners,
publicly-available sources and data providers.
Cookies and Other Information Collected by Automated Means
We, our service providers, and our business partners may automatically log information about
you, your computer or mobile device, and activity occurring on or through the Service, including
but not limited, your computer or mobile device operating system type and version number,
manufacturer and model, device identifier (such as the Google Advertising ID or Apple ID for
Advertising), browser type, screen resolution, IP address, the website you visited before
browsing to our website, general location information such as city, state or geographic area;
information about your use of and actions on the Service, such as pages or screens you viewed,
how long you spent on a page or screen, navigation paths between pages or screens,
information about your activity on a page or screen, access times, and length of access; and
other personal information. Our service providers and business partners, such as Facebook,
Inc., Google LLC, Posthog Inc., and Chaport Inc. may collect this type of information over
time and across third-party websites and mobile applications.
On our webpages, this information is collected using cookies, browser web storage (also known
as locally stored objects, or “LSOs”), Flash-based LSOs (also known as “Flash cookies”), web
beacons, and similar technologies, and our emails may also contain web beacons.
A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected
device to uniquely identify the visitor’s browser or to store information or settings in the
browser. Browser web storage, or LSOs, are used for similar purposes as cookies. Browser web
storage enables the storage of a larger amount of data than cookies. A “web beacon,” also
known as a pixel tag or clear GIF, is typically used to demonstrate that a webpage was accessed
or that certain content was viewed, typically to measure the success of our marketing
campaigns or engagement with our emails and to compile statistics about usage of our
We may also use Flash LSOs on our website to collect and store information about your use of
our website. Unlike cookies, Flash LSOs cannot be removed or rejected via your browser
settings. If you do not want Flash LSOs stored on your computer or mobile device, you can
adjust the settings of your Flash player to block Flash LSO storage using the tools contained in
the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global
Storage Settings Panel and following the instructions. Please note that setting the Flash Player
to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of Flash
applications that we may use in connection with our website.
Web browsers may offer users of our websites or mobile apps the ability to disable receiving
certain types of cookies; however, if cookies are disabled, some features or functionality of our
websites may not function correctly. Please see the “Targeted online advertising” section for
information about how to exercise choice regarding the use of browsing behavior for purposes
of targeted advertising.
Users of the Service may have the opportunity to refer other users or contacts to us, including through
the functionality made available through the Service. You are solely responsible for ensuring
you have all necessary consents to provide any and all personal information you submit to
Hostfi for the purpose of Hostfi contacting the applicable individual or entity in accordance with
provide to Hostfi including through the Service. You may only submit a referral or otherwise
provide personal information if you have permission to provide the referral’s or applicable
individual’s contact information to us so that we may contact them.
- How We Use Your Personal Information
We use your personal information for the following purposes and as otherwise described in this
To operate the Service
We use your personal information to:
• provide, operate and improve the Service
• facilitate transactions you conduct with our Service
• provide information about our products and Service
• establish and maintain your user profile on the Service
• facilitate your login to the Service via third-party identity and access
management providers, such as Facebook and Google SSO
• enable security features of the Service, such as by sending you
• security codes via email, and remembering devices from which you have
previously logged in
• communicate with you about the Service, including by sending you
announcements, updates, security alerts, and support and administrative
• understand your needs and interests, and personalize your experience
with the Service and our communications
• provide support and maintenance for the Service
to respond to your requests, questions and feedback
For research and development
We analyze use of the Service to improve the Service and develop new products and services,
including by studying user demographics and use of the Service.
To send you marketing and promotional communications
We may send you Hostfi-related marketing communications as permitted by law. You will have
the ability to opt-out of our marketing and promotional communications as described in the
Opt out of marketing section below.
To display advertisements
We work with advertising partners to display advertisements online. These advertisements are
delivered by our advertising partners and may be targeted based on your use of the Service or
your activity elsewhere online. To learn more about your choices in connection with
advertisements, please see the section below titled “Targeted online advertising.”
To comply with law
We use your personal information as we believe necessary or appropriate to comply with
applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests
from government authorities.
For compliance, fraud prevention, and safety
We may use your personal information and disclose it to law enforcement, government
authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your
or others’ rights, privacy, safety or property (including by making and defending legal claims);
(b) enforce the terms and conditions that govern the Service; and (c) protect, investigate and
deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
With your consent
In some cases, we may specifically ask for your consent to collect, use or share your personal
information, such as when required by law.
To create anonymous, aggregated or de-identified data
We may create anonymous, aggregated or de-identified data from your personal information
and other individuals whose personal information we collect. We make personal information
into anonymous, aggregated or de-identified data by removing information that makes the data
personally identifiable to you. We may use this anonymous, aggregated or de-identified data
and share it with third parties for our lawful business purposes, including to analyze and
improve the Service and promote our business.
- How We Share your Personal Information
We do not share your personal information with third parties without your consent, except in
Other Users of the Service
We may provide functionality that enables you to interact with other users of the Service and
disclose information to other users of the Service. For example, when providing aggregated
insights to hosts about our community we may utilize de-identified data from you and other
hosts. We do not control how other users or third parties use any personal information that you
make available to such users.
We may share your personal information with our corporate parent, subsidiaries, and affiliates,
We may share your personal information with third party companies and individuals that
provide services on our behalf or help us operate the Service (such as customer support,
hosting, analytics, email delivery, marketing, and database management services). These third
parties may use your personal information only as directed or authorized by us and in a manner
for any other purpose.
Third-party platforms and social media networks
If you have enabled features or functionality that connect the Service to a third-party platform
or social media network (such as by logging in to the Service using your account with the thirdparty,
providing your API key or similar access token for the Service to a third-party, or
otherwise linking your account with the Service to a third-party’s services), we may disclose the
personal information that you authorized us to share. We do not control the third party’s use of
your personal information.
We may disclose your personal information to professional advisors, such as lawyers, bankers,
auditors and insurers, where necessary in the course of the professional services that they
render to us.
For compliance, fraud prevention and safety
We may share your personal information for the compliance, fraud prevention and safety
purposes described above.
We may sell, transfer or otherwise share some or all of our business or assets, including your
personal information, in connection with a business transaction (or potential business
transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization
or sale of assets, or in the event of bankruptcy or dissolution.
- Your Choices
In this section, we describe the rights and choices available to all users.
Access or Update Your Information
If you have registered for an account with us, you may review and update certain personal
information in your account profile by logging into the account.
Opt out of marketing communications
You may opt out of marketing-related emails by following the opt-out or unsubscribe
instructions at the bottom of the email, or by contacting us at firstname.lastname@example.org. You may
continue to receive service-related and other non-marketing emails.
Cookies & Browser Web Storage
to track your browsing activity over time and across the Service and third party websites. Most
browsers let you remove or reject cookies. To do this, follow the instructions in your browser
settings. Many browsers accept cookies by default until you change your settings. Please note
that if you set your browser to disable cookies, the Sites may not work properly. Similarly, your
browser settings may allow you to clear your browser web storage.
Targeted online advertising
Some of the business partners that collect information about users’ activities on or through the
Service may be members of organizations or programs that provide choices to individuals
regarding the use of their browsing behavior or mobile application usage for purposes of
Users may opt out of receiving targeted advertising on websites through members of the
Network Advertising Initiative by clicking here or the Digital Advertising Alliance by
clicking here. Please note that we also may work with companies that offer their own opt-out
mechanisms and may not participate in the opt-out mechanisms that we linked above.
In addition, your mobile device settings may provide functionality to limit our, or our partners’,
ability to engage in ad tracking or targeted advertising using the Google Advertising ID or Apple
ID for Advertising associated with your mobile device.
If you choose to opt-out of targeted advertisements, you will still see advertisements online but
they may not be relevant to you. Even if you do choose to opt out, not all companies that serve
online behavioral advertising are included in this list, so you may still receive some cookies and
tailored advertisements from companies that are not listed.
Do Not Track
Some Internet browsers may be configured to send “Do Not Track” signals to the online
services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find
out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Choosing not to share your personal information
Where we are required by law to collect your personal information, or where we need your
personal information in order to provide the Service to you, if you do not provide this
information when requested (or you later ask to delete it), we may not be able to provide you
with our services. We will tell you what information you must provide to receive the Service by
designating it as required at the time of collection or through other appropriate means.
Third-party platforms or social media networks
If you choose to connect to the Service via a third-party platform or social media network, you
may have the ability to limit the information that we may obtain from the third-party at the
time you login to the Service using the third-party’s authentication service or otherwise connect
your account. Subsequently, you may be able to control your settings through the third-party’s
platform or service. For example, you may access and change your settings through the
Facebook settings page for Apps and Websites. If you withdraw our ability to access certain
information from a third-party platform or social media network, that choice will not apply to
information that we have already received from that third-party.
- Other sites, mobile applications and services
The Service may contain links to other websites, mobile applications, and other online services
operated by third parties. These links are not an endorsement of, or representation that we are
affiliated with, any third party. In addition, our content may be included on web pages or in
mobile applications or online services that are not associated with us. We do not control third
party websites, mobile applications or online services, and we are not responsible for their
actions. Other websites, mobile applications and services follow different rules regarding the
collection, use and sharing of your personal information. We encourage you to read the privacy
policies of the other websites, mobile applications and online services you use.
The security of your personal information is important to us. We employ a number of
organizational, technical and physical safeguards designed to protect the personal information
we collect. However, security risk is inherent in all internet and information technologies and
we cannot guarantee the security of your personal information.
International data transfers
We are headquartered in the United States and have service providers in other countries, and
your personal information may be transferred to the United States or other locations outside of
your state, province, or country where privacy laws may not be as protective as those in your
state, province, or country.
on the Service. We may, and if required by law will, also provide notification of changes in
another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an
account where we have your contact information) or another manner through the Service.
upon implementation of the new changes on the Service (or as otherwise indicated at the time
of posting). In all cases, your continued use of the Service after the posting of any modified
How to Contact Us
Please direct any questions or comments about this Policy or privacy practices
Your California Privacy Rights
Under California Civil Code section 1798.83, California residents are entitled to ask us for a
notice identifying the categories of personal customer information which we share with our
affiliates and/or third parties for marketing purposes, and providing contact information for
such affiliates and/or third parties. If you are a California resident and would like a copy of this
notice, please submit a written request to us via email at email@example.com. You must put
the statement “Your California Privacy Rights” in your request and include your name, street
address, city, state, and ZIP code. We are not responsible for notices that are not labeled or
sent properly, or do not have complete information.